Job Description

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

CSS is seeking a dedicated individual to join our team as a part-time, Direct Support Professionals (DSP) working with adults diagnosed with intellectual disabilities residing in the community. As a DSP you would assist the individuals with achieving their individualize goals in the areas of activities of daily living skills, community integration, economic independence and other areas outlined in the Individual Service Plan (ISP).

1. Advocates, explains and protects the rights of the individuals and their families.  
2. Participates as a member of the Interdisciplinary Team, providing ongoing feedback to Service Coordinator, Program Director, Behavior Analyst, Nurse, etc., regarding individuals’ behavior, health, well-being and other pertinent information.  
3. Assists in the development and implementation of the program participant’s Individual Service Plan and Behavior Support Plan to improve social, economic, cultural, health, and personal care skills; participates in team meetings, including staffings/IDT meetings.  
4. Provides all necessary direct services based on individuals’ needs, in the home and/or community, including, but not limited to:  activities of daily living, personal care, toileting, bathing, grooming, eating, meal planning, grocery shopping, financial management, recreational activity planning, employment, household safety and maintenance, etc.  
5. Provides companionship and assists individuals to develop community supports, fostering relationships with non-paid persons in the community, e.g. family members, neighbors, volunteers, landlords, etc.  
6. Provides assistance with medical needs, medication administration (if appropriate), and maintenance of health and dental care.  
7. Provides support and problem solving assistance on an ongoing basis and at times of crisis.  
8. Provides transportation services, including transportation training, as needed.  
9. Maintains positive interactions with individuals, family/guardians and co-workers.  
10. Develop, follow, and/or implement individuals’ in-home and community activity schedule.  
11. Be familiar with agency safety and fire procedures; conduct drills as required.
12. Maintain Universal Precautions at all times.  
13. Attend staff meetings and training sessions as scheduled.

Job Requirements

• Must have a High School diploma or GED.
• Position requires the employee to have access to a motor vehicle, to have a valid driver’s license, to provide a current certificate of automobile insurance, and to transport individuals as needed.
• Completion of DSP certification training within 120 days of hire.
• Prefer applicants with at least one year of experience working directly with individuals with intellectual/developmental disabilities.

Schedule: Evenings and weekends.

Monday-Friday 7:00 a.m.-3:00 p.m.

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Salary Range: $19.25-19.75

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Job Description

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

CSS is seeking a dedicated individual to join our team as a part-time, Direct Support Professionals (DSP) working with adults diagnosed with intellectual disabilities residing in the community. As a DSP you would assist the individuals with achieving their individualize goals in the areas of activities of daily living skills, community integration, economic independence and other areas outlined in the Individual Service Plan (ISP).

1. Advocates, explains and protects the rights of the individuals and their families.  
2. Participates as a member of the Interdisciplinary Team, providing ongoing feedback to Service Coordinator, Program Director, Behavior Analyst, Nurse, etc., regarding individuals’ behavior, health, well-being and other pertinent information.  
3. Assists in the development and implementation of the program participant’s Individual Service Plan and Behavior Support Plan to improve social, economic, cultural, health, and personal care skills; participates in team meetings, including staffings/IDT meetings.  
4. Provides all necessary direct services based on individuals’ needs, in the home and/or community, including, but not limited to:  activities of daily living, personal care, toileting, bathing, grooming, eating, meal planning, grocery shopping, financial management, recreational activity planning, employment, household safety and maintenance, etc.  
5. Provides companionship and assists individuals to develop community supports, fostering relationships with non-paid persons in the community, e.g. family members, neighbors, volunteers, landlords, etc.  
6. Provides assistance with medical needs, medication administration (if appropriate), and maintenance of health and dental care.  
7. Provides support and problem solving assistance on an ongoing basis and at times of crisis.  
8. Provides transportation services, including transportation training, as needed.  
9. Maintains positive interactions with individuals, family/guardians and co-workers.  
10. Develop, follow, and/or implement individuals’ in-home and community activity schedule.  
11. Be familiar with agency safety and fire procedures; conduct drills as required.
12. Maintain Universal Precautions at all times.  
13. Attend staff meetings and training sessions as scheduled.

Job Requirements

• Must have a High School diploma or GED.
• Position requires the employee to have access to a motor vehicle, to have a valid driver’s license, to provide a current certificate of automobile insurance, and to transport individuals as needed.
• Completion of DSP certification training within 120 days of hire.
• Prefer applicants with at least one year of experience working directly with individuals with intellectual/developmental disabilities.

Schedule: Evenings and weekends.

Monday-Friday 7:00 a.m.-3:00 p.m.

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Salary Range: $19.25-19.75

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Job description

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

We are seeking a dedicated individual to join our team as a Residential Services Program Manager. The Program Manager is responsible for supervising Direct Support Professionals working in agency owned and operated homes, and to provide ongoing oversight of the home.

Job Summary:

Program Direction:

1. Ensures that the environment in each home is caring and supportive.

2. Provides ongoing input to Service Coordinator, Nurse, Counselor, and or the Behavior Analyst on individuals’ clinical, behavior, health and well-being, and all other pertinent information as needed and particularly in preparation for Service Plan meetings and other clinical meetings.

3. Participates and provides input in the individuals’ ISP and or Special staffing(s).

4. With the Service Coordinator, facilitates monthly House Meetings with staff in the home.

5. Creates monthly Activity Calendars for each home with input from individuals and staff.

6. Ensure menus adhere to agency nutrition guidelines with input from individuals and staff.

7. Ensures the provision of food and non-food items within the home(s), including shopping with or without individuals as needed.

8. Ensures that individuals’ adaptive equipment is provided and in good condition.

9. Ensure incident reports are completed and submitted in a timely and accurate manner.

Financial Accountability:

1. Manage, safeguard, and track individuals’ personal spending money.

2. Directs staff to assist individuals in writing checks or making withdrawals.

3. Maintains accurate records of food expenditures for each home, including LINK/SNAP benefits.

4. Submits receipts for expenditures to supervisor.

5. Ensures accurate attendance and billing information is collected and submitted in a timely manner.

Staff Supervision:

1. Supervise DSPs including interviewing, hiring, training, disciplining, etc., as needed.

2. Reviews and approve assigned staff's time in Paylocity.

3. Ensures that staff has current certifications (First Aid, CPR, OSHA, etc.) as required.

4. Follows and ensure staff follows CSS policies and procedures in Universal Precautions.

5. Develop monthly staff schedule and modifies as necessary

6. Ensure medication training at all houses.

Facility Organization:

1. Completes, or ensures completion of Safety/Repair forms, and submits to Facilities Coordinator.

2. Ensures Health and Safety Drills are completed correctly each month.

3. Follows all agency Health and Safety procedures in the home and community.

4. Completes a monthly inspection of each home.

5. Ensures that the individuals and staff are maintaining a clean home, and are accurately following the housekeeping schedule.

6. Maintains a safe home environment for individuals and staff.

Emergency Response:

1. Serves a member of the On Call Team.

2. Respond to situations where and individual’s safety is threatened in an immediate manner to keep the individual safe.

3. Provides and facilitates supportive problem-solving assistance at times of crisis.

4. Follows agency procedure for reporting Incidents of Abuse and Neglect to OIG.

Work Schedule

The Program Manager work schedule is flexible, based on the needs of the program. The Program Manager will be on a scheduled rotation to cover emergency situations.

Minimum Requirements:

• High School diploma or equivalent required. Bachelors degree preferred.
• DSP and medication administration certified within 120 days of hire. The Team Leader is required to be medication certified at all CILA homes.
• Valid driver’s license with good driving record, vehicle insurance and ability to use personal vehicle required.

Job Type: Full-time

Pay: $50,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift
• Holidays
• On call
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Supervising Experience: 1 year (Required)
• Microsoft Office: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations

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Salary Range: $50,000 - $52,000

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Job Description

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

CSS is seeking a dedicated individuals to join our team as a Direct Support Professional (DSP) working with adults diagnosed with intellectual disabilities residing in the community. As a DSP, you would assist the individuals with achieving their individualize goals in the areas of activities of daily living skills, community integration, medication management, economic independence and other areas outlined in the Individual Service Plan (ISP).

Specific Duties:

1. Advocates, explains and protects the rights of individuals and their families.
2. Assists in the implementation of the program individual’s individual service plan by providing direct service to the program individual and their family.
3. Assists program individuals to develop community supports, fostering relationships with non-paid persons in the community, e.g. family members, neighbors, volunteers, and landlords.
4. Provides training to program individuals in daily living (cleaning their home, dental care, hygiene), employment, recreation, that promotes independence, productivity and integration.
5. Assists program individuals in money management, including applying and maintaining financial entitlements.
6. Provides supportive counseling and problem solving assistance on an ongoing basis and at times of crisis.
7. Provides transportation services and training in how to use public transportation to program individuals.
8. Provides training and assistance to program individuals on maintaining their health and dental care, and other life safety issues (fire safety, self-preservation, etc.).
9. Provides program individuals with companionship.
10. Assists program individuals with their medication needs and monitors for any side effects.
11. Participates on community support team in identifying and addressing gaps in service provision, and ongoing exploration of improvements in how services are provided.

Requirements

• Must have a High School diploma or GED.
• Position requires the employee to have access to a motor vehicle, to have a valid driver’s license, to provide a current certificate of automobile insurance, and to transport individuals as needed.
• Completion of DSP certification training within 120 days of hire.
• Prefer applicants with at least one year of experience working directly with individuals with intellectual/developmental disabilities.

Salary Range: $16.25-16.75

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CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

Service Coordinators may be assigned to any of Community Support Services’ programs,including but not limited to:  Residential (24 Hour CILA), Independent Living (Intermittent CILA), Day Program (Community360), Home Based Services,and/or Case Management/Respite.

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Duties & Responsibilities:

Specific         

1.     Advocate,explain and protect the individual’s rights and services.

2.     Responsible for all service functions including assessment, planning, coordination anddelivery.

3.     Convene the Support Team, initiate and modify the individual services plan as part of the interdisciplinary process.

4.    Assure the participation of the individual, team members, the guardian, the family and/or friends, and the necessary professional in the interdisciplinary team process, unless the individual is their own guardian and does not desire the involvement of the family or the family refuses to participate.

5.   Responsible for providing or helping individuals to access the services specified in theirplans.

6.   Monitor and document program individual’s progress in relation to the services plan.

7.    Assure that services specified in the Service Plan are being implemented.

8.   Identify and address gaps in service provision. 

9.   Serveas a liaison, when necessary, between CSS and other facilities, such asstate-operated facilities, convalescent care facilities, community hospitals or rehabilitation facilities.

10.  Develop natural communitysupports, fostering relationships with non-paid persons in the community, e.g.,neighbors, volunteers, and landlords.

11.  Work collaboratively with other agencies to promote the coordination of a network of services.

12.  May supervise, recruit, hire, discipline, etc. Direct Support Professionals.

13.  May assist individuals and families with the hiring and supervising of Direct Support Professionals, if appropriate.

14.  Provide personal support and assistance in gaining access to vocational training, educational services, legal services, employment opportunities, and leisure, recreation, religious,and social activities.

15.  Provide assistance in obtaining health and dental services, mental health treatment and rehabilitation services (including physical therapy and occupational therapy),and substance abuse services.

16.  Access medication information including observing and reporting effects and side effects ofprescribed medications; provide medication administration if/when needed and appropriate.

17.  Provide support and problem-solving assistance on an ongoing basis and at times of crisis.

18.  Provide assistance inmoney management, including representative payee-ship, and applying for entitlements, including LINK, if appropriate.

19.  Provide informational,educational, and advocacy services to program individuals and family members.

Qualifications:

Required Education:

Bachelor’s degree in Human Services or other related degree, approved by Department of Human Services.

Required Experience:

 Minimum of one year’s experience working with people with developmental disabilities.

Salary Range: $46, 500 - $57, 000

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

Service Coordinators may be assigned to any of Community Support Services’ programs,including but not limited to:  Residential (24 Hour CILA), Independent Living (Intermittent CILA, Programs, Home Based Services,and/or Case Management/Respite.

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Duties & Responsibilities:

Specific         

1.     Advocate,explain and protect the individual’s rights and services.

2.     Responsible for all service functions including assessment, planning, coordination anddelivery.

3.     Convene the Support Team, initiate and modify the individual services plan as part of the interdisciplinary process.

4.    Assure the participation of the individual, team members, the guardian, the family and/or friends, and the necessary professional in the interdisciplinary team process, unless the individual is their own guardian and does not desire the involvement of the family or the family refuses to participate.

5.   Responsible for providing or helping individuals to access the services specified in theirplans.

6.   Monitor and document program individual’s progress in relation to the services plan.

7.    Assure that services specified in the Service Plan are being implemented.

8.   Identify and address gaps in service provision. 

9.   Serveas a liaison, when necessary, between CSS and other facilities, such asstate-operated facilities, convalescent care facilities, community hospitals or rehabilitation facilities.

10.  Develop natural communitysupports, fostering relationships with non-paid persons in the community, e.g.,neighbors, volunteers, and landlords.

11.  Work collaboratively with other agencies to promote the coordination of a network of services.

12.  May supervise, recruit, hire, discipline, etc. Direct Support Professionals.

13.  May assist individuals and families with the hiring and supervising of Direct Support Professionals, if appropriate.

14.  Provide personal support and assistance in gaining access to vocational training, educational services, legal services, employment opportunities, and leisure, recreation, religious,and social activities.

15.  Provide assistance in obtaining health and dental services, mental health treatment and rehabilitation services (including physical therapy and occupational therapy),and substance abuse services.

16.  Access medication information including observing and reporting effects and side effects ofprescribed medications; provide medication administration if/when needed and appropriate.

17.  Provide support and problem-solving assistance on an ongoing basis and at times of crisis.

18.  Provide assistance inmoney management, including representative payee-ship, and applying for entitlements, including LINK, if appropriate.

19.  Provide informational,educational, and advocacy services to program individuals and family members.

Qualifications:

Required Education:

Bachelor’s degree in Human Services or other related degree, approved by Department of Human Services.

Required Experience:

 Minimum of one year’s experience working with people with developmental disabilities.

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Job Description

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

CSS is seeking a dedicated individual to join our team as a part-time, Direct Support Professionals (DSP) working with adults diagnosed with intellectual disabilities residing in the community. As a DSP you would assist the individuals with achieving their individualize goals in the areas of activities of daily living skills, community integration, economic independence and other areas outlined in the Individual Service Plan (ISP).

1. Advocates, explains and protects the rights of the individuals and their families.  
2. Participates as a member of the Interdisciplinary Team, providing ongoing feedback to Service Coordinator, Program Director, Behavior Analyst, Nurse, etc., regarding individuals’ behavior, health, well-being and other pertinent information.  
3. Assists in the development and implementation of the program participant’s Individual Service Plan and Behavior Support Plan to improve social, economic, cultural, health, and personal care skills; participates in team meetings, including staffings/IDT meetings.  
4. Provides all necessary direct services based on individuals’ needs, in the home and/or community, including, but not limited to:  activities of daily living, personal care, toileting, bathing, grooming, eating, meal planning, grocery shopping, financial management, recreational activity planning, employment, household safety and maintenance, etc.  
5. Provides companionship and assists individuals to develop community supports, fostering relationships with non-paid persons in the community, e.g. family members, neighbors, volunteers, landlords, etc.  
6. Provides assistance with medical needs, medication administration (if appropriate), and maintenance of health and dental care.  
7. Provides support and problem solving assistance on an ongoing basis and at times of crisis.  
8. Provides transportation services, including transportation training, as needed.  
9. Maintains positive interactions with individuals, family/guardians and co-workers.  
10. Develop, follow, and/or implement individuals’ in-home and community activity schedule.  
11. Be familiar with agency safety and fire procedures; conduct drills as required.
12. Maintain Universal Precautions at all times.  
13. Attend staff meetings and training sessions as scheduled.

Job Requirements

• Must have a High School diploma or GED.
• Position requires the employee to have access to a motor vehicle, to have a valid driver’s license, to provide a current certificate of automobile insurance, and to transport individuals as needed.
• Completion of DSP certification training within 120 days of hire.
• Prefer applicants with at least one year of experience working directly with individuals with intellectual/developmental disabilities.

Schedule:

• Monday-4:00 p.m.-8:00 p.m.
• Tuesday-4:00 p.m.-8:00 p.m.
• Wednesday-4:00 p.m.-8:00 p.m.
• Thursday-4:00 p.m.-8:00 p.m.

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Pay Range: $18.25-18.75 per hour

Job Description

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

CSS is seeking a dedicated individual to join our team as a part-time, Direct Support Professionals (DSP) working with adults diagnosed with intellectual disabilities residing in the community. As a DSP you would assist the individuals with achieving their individualize goals in the areas of activities of daily living skills, community integration, economic independence and other areas outlined in the Individual Service Plan (ISP).

1. Advocates, explains and protects the rights of the individuals and their families.  
2. Participates as a member of the Interdisciplinary Team, providing ongoing feedback to Service Coordinator, Program Director, Behavior Analyst, Nurse, etc., regarding individuals’ behavior, health, well-being and other pertinent information.  
3. Assists in the development and implementation of the program participant’s Individual Service Plan and Behavior Support Plan to improve social, economic, cultural, health, and personal care skills; participates in team meetings, including staffings/IDT meetings.  
4. Provides all necessary direct services based on individuals’ needs, in the home and/or community, including, but not limited to:  activities of daily living, personal care, toileting, bathing, grooming, eating, meal planning, grocery shopping, financial management, recreational activity planning, employment, household safety and maintenance, etc.  
5. Provides companionship and assists individuals to develop community supports, fostering relationships with non-paid persons in the community, e.g. family members, neighbors, volunteers, landlords, etc.  
6. Provides assistance with medical needs, medication administration (if appropriate), and maintenance of health and dental care.  
7. Provides support and problem solving assistance on an ongoing basis and at times of crisis.  
8. Provides transportation services, including transportation training, as needed.  
9. Maintains positive interactions with individuals, family/guardians and co-workers.  
10. Develop, follow, and/or implement individuals’ in-home and community activity schedule.  
11. Be familiar with agency safety and fire procedures; conduct drills as required.
12. Maintain Universal Precautions at all times.  
13. Attend staff meetings and training sessions as scheduled.

Job Requirements

• Must have a High School diploma or GED.
• Position requires the employee to have access to a motor vehicle, to have a valid driver’s license, to provide a current certificate of automobile insurance, and to transport individuals as needed.
• Completion of DSP certification training within 120 days of hire.
• Prefer applicants with at least one year of experience working directly with individuals with intellectual/developmental disabilities.

Schedule: Evenings and weekends.

Saturday 7:00a.m. - 7:00 p.m.

Sunday 7:00 a.m. - 7:00 p.m.

As part of our commitment to the Council on Quality and Leadership(CQL) standards, all employees are expected to continuously improve services and empower individuals with intellectual and developmental disabilities to lead meaningful lives by promoting respect, choice, independence, community integration, and access to natural supports.

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Job Summary:

Under the supervision of the Director of Human Resources, the Human Resources Coordinator - Recruitment is responsible for duties in several areas, including recruitment, employee relations, training, compliance with employment laws, and implementing various HR programs and procedures.

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Duties & Responsibilities:

Recruitment:

· Develop and execute effective recruiting strategies tailored to specific roles and organizational needs.

· Screens candidates through resume reviews, job applications, and telephone screenings.

· Attend job fairs, community events, and other recruitment-related activities.

· Assists with job posting and advertisement processes.

· Source, screen, interview and recommend candidates to supervisors.

· Manage candidate engagement, ensuring a clear understanding of the position.

· Schedule and coordinate interviews with supervisors. Follow-up with candidates upon completion of interview.

· Works with supervisors to update the open requisition list.

Coordinator:

· Collaborate with the development and marketing department to update open positions on the website and social media.

· Process new hire paperwork and updates HRIS with new hires.

· Maintains and audits personnel files.

· Runs background checks at hire and annually, and manages related records (background checks, driving records).

· Assist with staff audits and perform clerical task in the department.

· Provide back-up coverage for the front desk Receptionist.

· Conduct semi-monthly benefit accrual process, collaborating with HR Coordinator.

· Attend and assist with quarterly DSP meetings.

· Run various Human Resources reports.

· Knowledge of employment laws and ensures compliance.

· Conduct CPR & First Aid, Trainings

· Send out monthly birthday’s notices to staff.

· Email, post internally, and on Paylocity database open positions and hours to staff.

· Perform other duties as assigned.

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Other Responsibilities:

1. Attend staff meetings and other meetings as requested.

2. Follow the agency’s confidentiality, privacy, and code of ethics policies.

3. To support professional development by attending agency-approved and/or sponsored meetings, workshops, and seminars related to the areas of practice outlined in this job description. Ensure compliance with all training requirements for both you and staff.

4. Flexible work schedule, some evenings and weekends.

5. Participate in an agency fundraising event annually.

6. Join and fully participate in an agency committee.

7. Perform related duties as assigned.

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Qualifications:

Required Education:

Minimum of an associate’s degree in business administration. Or related field; or the knowledge, skill, and mental development equivalent.

Desirable Education:

Bachelor’s in business administration or equivalent education/work experience.

Required Experience:

· Minimum of one year of experience in the Human Resources/Employee Services field or equivalent.

· Hands-on experience in use of computer technology programs such as Word, Excel, PowerPoint, Zoom, Teams, and WebEx.

Desirable Experience:

· Work experience in the non-profit sector or within a developmental disabilities agency.

Required Skills:

The following skills are necessary in order to perform the duties in the manner required: higher level of comprehension, skills, and ability, as well as continued learning is expected with increasing length of job experience.

Interpersonal Skills:

Ability to relate cooperatively and constructively with supervisor, management, and co-workers.

Relationships & Contacts

Management, staff, outside contacts, former employees.

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‍Supervision Received:

Director of Human Resources

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Supervision Exercised:

None

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Contact With Individuals Served:

Occasional contact with program individuals attending activities hosted by CSS.

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Working Conditions

Hazards and Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performs duties primarily in agency office. Work area is normal in terms of light, noise, and temperature and is restricted to non-smoking. This position requires frequent use of the computer and Microsoft Office software, copier, fax, and other office machines, and ability to handle multiple tasks simultaneously.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, and reach with hands and arms.

Physical Efforts:

The majority of work requires a moderate amount of physical exertion and may include lifting up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Improving Organizational Performance Commitment:

To actively participate in processes focused on the improvement of organizational functioning by:

1. Actively supporting the agency’s mission statement.

2. Working as a team member to support the agency’s efforts to achieve our goals and objectives and quality assurance plans.

3. Maintains records and other requested information as required by CSS.

4. Responding to requests to review, analyze and interpret agency information.

5. Support and implement agency initiatives to improve services and/or agency operations.

Continuing Education:

To pursue professional growth through the attendance at agency approved and/or sponsored meetings, workshops and seminars in the area of practice relevant to this job description.

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Salary Title:

DOL Status – Non-Exempt

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The content of this job description is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Acknowledgement:

I acknowledge and understand that:

-Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

- The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.

- Job duties, tasks, work hours and work requirements may be changed at any time.

Job Type: Full-time

Pay: $45,000-50,000.00 per year

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Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person

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Organization Overview: Community Support Services

Founded in 1981, Community Support Services (CSS) is a leading nonprofit organization dedicated to empowering individuals with intellectual and developmental disabilities (I/DD) and their families to live lives of independence, connection, and purpose. For more than four decades, CSS has served as a trusted community partner across western Cook and eastern DuPage Counties, helping individuals build meaningful relationships, develop life skills, access opportunities, and fully participate in community life. Today, the organization serves approximately 1,000 individuals and families annually across more than 50 communities throughout the region.    

CSS provides a comprehensive continuum of services designed to support individuals throughout every stage of life. Programs include residential and independent living services, community day programs, respite care, case management, supported employment, counseling, nursing services, and CSS Academy, an inclusive learning environment that brings together individuals with and without disabilities through educational, recreational, and life enrichment opportunities. Through these programs, CSS helps individuals achieve greater independence while supporting families and strengthening communities.  

At its core, CSS is committed to ensuring that every individual is valued, included, and empowered to reach their full potential. Guided by a person-centered philosophy, a dedicated team of more than 100 employees, and a longstanding reputation for quality and innovation, the organization continues to evolve to meet the changing needs of those it serves. With a 95% participant and family satisfaction rate and the highest level of CQL accreditation, CSS remains a recognized leader in advancing opportunity, dignity, and belonging for individuals with intellectual and developmental disabilities.

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Role Summary: Vice President of Programs

Community Support Services (CSS) is seeking a Vice President of Programs to provide strategic leadership and operational oversight for the organization’s diverse portfolio of services supporting individuals with intellectual and developmental disabilities (I/DD) and their families. Reporting directly to the President & CEO, the Vice President will oversee the majority of the organization’s direct service programs, including residential services, independent living supports, respite and family services, case management, community day programs, and employment services. With oversight of four program leaders and an overall team of approximately 60 employees across multiple service lines and locations, representing nearly 70% of the organization, this individual will play a critical role in ensuring that services remain person-centered, high quality, financially sustainable, and responsive to the evolving needs of the communities CSS serves.

Success in this role begins with building trust, developing relationships, and gaining a deep understanding of CSS’s programs, funding structures, and culture. The Vice President will serve as a mentor, coach, and thought partner to a team of experienced program leaders, helping strengthen communication, accountability, and consistency across service lines. This leader will be expected to make sound decisions, address challenges directly, and provide the level of support and supervision needed to help both programs and people thrive. Equally important, the Vice President will bring a continuous improvement mindset, evaluating existing operations, identifying opportunities for greater efficiency and impact, and helping position CSS for thoughtful, sustainable growth.

The Vice President of Programs will serve as a key member of the executive leadership team and a trusted partner to the President & CEO in shaping the future of the organization. Current priorities include strengthening community-based service contracts, enhancing program performance and enrollment, supporting organizational culture and staff engagement, and exploring opportunities for strategic program expansion. This role offers the opportunity to influence the future direction of a highly respected organization with a strong reputation, stable financial foundation, and a longstanding commitment to empowering individuals with I/DD to live lives of independence, dignity, and belonging.  

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Key Responsibilities

Program Operations & Service Delivery

• Provide strategic and operational oversight for all program areas, ensuring services are delivered effectively, consistently, and in alignment with organizational goals and participant needs.

• Lead program planning, implementation, and evaluation efforts, ensuring services remain person-centered, responsive, and positioned for long-term success.

• Continuously assess service models, operational performance, and community needs to identify opportunities for improvement, innovation, and growth.

• Ensure programs achieve established outcomes while maintaining a strong focus on quality, participant experience, and mission impact.

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Leadership, Supervision, & Team Development

• Lead, mentor, and develop a team of program directors and managers, providing coaching, guidance, and accountability to support strong performance and leadership growth.

• Establish clear expectations, performance standards, and communication practices that foster collaboration, transparency, and operational excellence.

• Address personnel and operational challenges proactively, making timely decisions and supporting leaders through complex situations.

• Build a culture of accountability, continuous improvement, and shared ownership across all program areas.

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Quality Assurance, Compliance, & Risk Management

• Oversee organizational quality assurance initiatives, ensuring programs consistently meet regulatory, contractual, accreditation, and licensing requirements.

• Monitor program performance, participant outcomes, and satisfaction metrics, utilizing data to drive decision-making and service enhancements.

• Lead accreditation activities, program audits, incident reviews, and corrective action planning to support organizational excellence and compliance.

• Ensure policies, procedures, and operational practices effectively protect participant rights, health, safety, and well-being.

Community Partnerships & Strategic Growth

• Cultivate and maintain strong relationships with funders, community partners, government agencies, referral sources, and other key stakeholders.

• Partner with organizational leadership to identify, evaluate, and implement opportunities for program expansion, increased utilization, and new service offerings.

•  Support outreach, advocacy, and community engagement efforts that strengthen CSS’s visibility, reputation, and impact throughout the region.

• Serve as a strategic ambassador for the organization, advancing partnerships that support both mission achievement and organizational sustainability.

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Leadership & Competency Expectations

The Vice President of Programs will be mission-driven leader who takes personal ownership of program excellence, fostering accountability, collaboration, and continuous improvement to ensure high-quality services and meaningful outcomes for the individuals and families CSS serves.

While no single candidate is expected to possess every competency, the strongest candidates will demonstrate the following skills, qualities, and experiences:

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Leads with Courage and Conviction

Brings confidence and sound judgment to complex situations. Makes decisions when needed, addresses challenges directly, and helps the organization move forward with clarity.

Builds Leaders, Teams, and Culture

Cultivates an environment where people feel supported and approaches the role with humility and curiosity. Bringing the credibility and accountability necessary to build trust, navigate complexity, and effectively lead experienced teams through change.

Shapes What’s Next

Operates with forward-thinking approach that balances today’s operational realities with tomorrow’s opportunities. Continuously looks for ways to strengthen programs, expand impact, and position the organization for future success.

Grounded in Mission, Driven by Impact

Demonstrates a deep commitment to improving the lives of individuals with intellectual and developmental disabilities and their families. Leads with empathy and a belief in the power of person-centered services to create meaningful and lasting impact within the community.

Qualifications

• Bachelor’s degree required; Advanced degree in human services, social work, psychology, public administration, nonprofit management, or a related field preferred. LCSW, LCPC, or other relevant clinical credentials preferred.

• Progressive leadership experience within human services, developmental disabilities, behavioral health, healthcare, or related mission-driven environments; experience serving individuals with intellectual and developmental disabilities and their families strongly preferred.

• Strong understanding of program operations, regulatory compliance, quality standards, and service delivery within a publicly funded or highly regulated environment; eligibility to serve as a Qualified Service Professional (QSP) under Illinois regulations preferred.

• Demonstrated experience leading multiple programs, service lines, or departments within a complex organization.

• Proven ability to lead, develop, and mentor managers and teams while fostering a culture of accountability, collaboration, and continuous improvement.

• Demonstrated success building relationships with funders, community partners, government agencies, boards, and other key stakeholders.

• Strong communication, strategic thinking, and problem-solving skills, with the ability to effectively influence and collaborate across all levels of an organization; experience with CQL accreditation, quality assurance, and continuous improvement initiatives preferred.

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Location, Compensation and Benefits

This position is based in Brookfield, Illinois. Given the highly collaborative and people-centered nature of the role, the Vice President of Programs is expected to maintain a strong on-site presence, particularly during onboarding and relationship-building. A hybrid work arrangement may be available following a successful transition into the role and in alignment with organizational needs.

The salary range for this position is $100,000 to $120,000, commensurate with experience. CSS offers a comprehensive benefits package, including medical, dental, and vision coverage; employer-paid life and long-term disability insurance; a 403(b)retirement plan with employer match; generous paid time off, holidays, and personal days; an Employee Assistance Program (EAP); and additional voluntary benefit offerings.  

How to Apply

To express your interest in this opportunity, please submit your resume and cover letter via the Maneva website.

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All inquiries and discussions will be handled with the utmost confidentiality. We are actively recruiting for this position, and applications will be reviewed on a rolling basis until the search is concluded.

Job Summary

Under the general direction of the Vice President of Clinical Programs the Counselor is responsible for providing psychotherapy/counseling services to meet the clinical needs of individuals enrolled in programming.   The outcomes of these services and supports are intended to improve theindividuals’ functioning, self-esteem, ability to live independently in a safe and healthy home environment.

Duties & Responsibilities

Billing Expectation:

1.     The Counselor is expected to produce 110 billable hours per month,for a total of 1320 annually.  Billable hours are those authorized by Department of Human Services, Division of Developmental Disabilities aspsychotherapy/counseling services.

Documentation and Record Keeping:      

1.     Document counseling sessions and all related materials according to DHS regulations and timelines.

2.    Maintain the confidentiality of the individuals’ records.

3.    Complete all billing in Medisked Connect as scheduled.

Program Implementation:

1. Conduct individual and/or group counseling sessions for clients on caseload and complete documentation.
2. Assess clients in crisis to determine next steps (i.e. hospitalization, no harm contract, follow up phone call, etc.)
3. Open new clients to counseling services as needed.  Speak with coordinators about the reasons counseling is being requested, both current and past history.  Obtain recent ISP, Psychological and face sheet for file.
4. Participate in special staffings for counseling clients as needed.
5. Participate in CILA home meetings to discuss progress of clients.
6. Attend monthly behavior committee meetings to discuss client behavior issues.
7. Communicate necessary information regarding client situations to program staff including Service coordinators, Nurse, BCBA, program managers.
8. Participate in counseling client ISP meetings.
9. Complete Incident Reports as needed.
10. Follows agency procedure for reporting Incidents of Abuse and Neglect to OIG.

Required Education:

Master’s degree in Psychology, Social Work, Counseling or other related degree, approved by Department of Human Services and eligible for clinical licensure.

Required Experience:

LCPC or LCSW required.

Desirable Experience:

1. Minimum of one year’s experience working with people with developmental disabilities.
2. Previous experience as a Service Coordinator/QIDP.

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Job Summary:

Under general direction of the Vice President of Clinical Programs and Quality Assurance, the Behavior Analyst is responsible for conducting behavior and functional assessments,developing Behavior Support Plans / Behavioral Protocols,directly implementing the Support Plans and Protocols, analyzing progress data,and modifying the plan as necessary. The position also requires designing and conducting instructional and in-situ training on individuals’ Behavior SupportPlan(s) for agency staff as well as parents / guardians as necessary.  The outcomes of these services and supports are intended to keep people safe andimprove their self-esteem, increase their ability to experience meaningful activities and to promote participation into community life.

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Duties & Responsibilities:

Specific Responsibilities: 

• Coordinate activities related to functional behavioral assessment of problem behavior

• Applies behavioral principles consistently in all interactions with individuals

• Develops & oversees function-based Behavior Support Plans /Behavioral Protocols 

• Consistently implements Behavior Support Plans/Behavioral Protocols 30 days from completion of functional assessment

• Teaches the individuals to acquire language, academic, self-help, and social skills as stated in the Behavior Support Plans/Behavioral Protocols

• Responsible  for distributing, collecting and analyzing behavioral data each month

• Maintains ongoing and current records of behavioral concerns, progress and recommendations to be shared with the interdisciplinary team, including individual’s psychiatrists

• Writes progress reports, and other requested written assignments related to the individuals we support

• Acts as an active member of the treatment team by supporting all staff and team members and assisting with them ideas, suggestions and work duties

• Have consistent contact with  individuals who have Behavior Support Plans/Behavioral Protocols and with the staff who support them

• Communicates in a professional and respectful manner with individuals, parents / guardians, CSS staff, staff from other organizations behavior analysts/consultants, therapist 
trainers, therapists and clients

• Reviews referral material and make recommendations regarding individuals applications for services

• Coordinates the administrative tasks associated the Behavioral Development Committee: Distribute Meeting Announcements, Developing an Agenda and Distributing Meeting Minutes

• Functions as the lead staff person for overseeing the SLS team response to behavioral crisis interventions

• Reviews incident report and make recommendations regarding programmatic response

• Develops and coordinates new staff training in behavioral teaching methods, functional assessment, behavior measurement, data collection and interpretation and other related areas, through large and small group trainings

• Train Supervises, Direct Support Professionals, House Managers and Service Coordinators, etc., on necessary elements of the Behavior Support Plan.

Required Experience:

Masters Degree in related social service field required.

Minimum 1 year work experience with people who have developmentally disabilities.

BCBA certification, or eligible for certification, required.

Ability to bill under the Medicaid waiver (Level 1 or Level 2) and or private insurance.

Excellent organizational and interpersonal skills.

Knowledge of DHS and CQL standards.

Valid Illinois driver’s license in good standing with ability to travel to multiple sites, required.

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Job Summary:

Under the direction of a Program Manager or Service Coordinator, the Direct Support Professional is responsible for providing community-based services and supports for individuals with developmental disabilities.  The outcomes of these services and supports are intended to improve the individual’s functioning and self-esteem, and to promote their independence, productivity, and integration in community life.

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Duties &Responsibilities:

General:  

1. Advocates, explains and protects the rights of individuals.

2. Participates as a member of the community support team.

3. Assists in the implementation of the program individual’s individual service plan by providing direct service to the program individual.

4. Provides direct service in the natural environment or in other facilities, such as state-operated facilities, convalescent care facilities, community hospitals or rehabilitation facilities, as assigned.

5. Assists program individuals to develop community supports, fostering relationships with non-paid persons in the community, e.g. family members, neighbors, volunteers, and landlords.

6. Provides training to program individuals in daily living, employment, recreation, that promotes independence, productivity and integration.

7. Encourage participants in the mastery of their goals from their individual service plans.

8.  Aid in the development and implementation of personal plans to improve social, economic, cultural, health, and personal     care skills.

9. Document participant’s goals and progress through the use of Medisked Connect.

10. Participate monthly meetings and complete required training including QBS Safety Care, First Aid, and CPR.

11. Follow agency policies/procedures and government regulations for the programs.

12. Provide individualized on-the-job training.
13. Provide support for individuals in dealing with co-workers and supervisors.
14. Assist in developing natural supports on the job.
15. Provide remedial skill training as necessary.

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Salary range is $19.25 - $19.75.

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Job Description

CSS is a private not-for-profit social/human services agency that initiates, provides and promotes services for people with intellectual/developmental disabilities and their families, within their communities, in order to strengthen their independence, self-esteem and ability to participate in and contribute to community life.

CSS is seeking a dedicated individual to join our team as a part-time, Direct Support Professionals (DSP) working with adults diagnosed with intellectual disabilities residing in the community. As a DSP you would assist the individuals with achieving their individualize goals in the areas of activities of daily living skills, community integration, economic independence and other areas outlined in the Individual Service Plan (ISP).

1. Advocates, explains and protects the rights of the individuals and their families.  
2. Participates as a member of the Interdisciplinary Team, providing ongoing feedback to Service Coordinator, Program Director, Behavior Analyst, Nurse, etc., regarding individuals’ behavior, health, well-being and other pertinent information.  
3. Assists in the development and implementation of the program participant’s Individual Service Plan and Behavior Support Plan to improve social, economic, cultural, health, and personal care skills; participates in team meetings, including staffings/IDT meetings.  
4. Provides all necessary direct services based on individuals’ needs, in the home and/or community, including, but not limited to:  activities of daily living, personal care, toileting, bathing, grooming, eating, meal planning, grocery shopping, financial management, recreational activity planning, employment, household safety and maintenance, etc.  
5. Provides companionship and assists individuals to develop community supports, fostering relationships with non-paid persons in the community, e.g. family members, neighbors, volunteers, landlords, etc.  
6. Provides assistance with medical needs, medication administration (if appropriate), and maintenance of health and dental care.  
7. Provides support and problem solving assistance on an ongoing basis and at times of crisis.  
8. Provides transportation services, including transportation training, as needed.  
9. Maintains positive interactions with individuals, family/guardians and co-workers.  
10. Develop, follow, and/or implement individuals’ in-home and community activity schedule.  
11. Be familiar with agency safety and fire procedures; conduct drills as required.
12. Maintain Universal Precautions at all times.  
13. Attend staff meetings and training sessions as scheduled.

Job Requirements

• Must have a High School diploma or GED.
• Position requires the employee to have access to a motor vehicle, to have a valid driver’s license, to provide a current certificate of automobile insurance, and to transport individuals as needed.
• Completion of DSP certification training within 120 days of hire.
• Prefer applicants with at least one year of experience working directly with individuals with intellectual/developmental disabilities.

Schedule: Evenings and weekends.

Saturday 3:00 p.m. - 11:00 p.m.

Sunday 3:00 p.m. - 11:00 p.m.

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Salary Range: $19.25-19.75

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